Privacy Policy

1. Who We Are

Bark & Purr Pet Grooming & Boarding ("Bark & Purr," "we," "our," or "us") is a pet grooming and boarding salon located at 803 E. Main St, Suite D, Allen, TX 75002. We can be reached at 972-727-1688 or info@barkandpurrgrooming.com.

This Privacy Policy describes how we collect, use, share, and protect information when you visit our website (barkandpurrgrooming.com), book an appointment, contact us by phone or text, or use any of our services.

2. What Information We Collect

Information you give us directly

• Your name, phone number, and email address when you book an appointment or create a profile
• Your pet's name, breed, age, weight, and coat type
• Veterinary and vaccination records you submit for your pet
• Service preferences, grooming notes, and special instructions
• Payment information (processed securely through our booking system — we do not store full card numbers)
• Messages and notes you send us through our website chat, email, or text

Information collected automatically

• Basic website usage data (pages visited, time on page, browser type) collected through standard web analytics
• IP address and general location data
• Device type and operating system

Information from our phone & SMS system

• Call records, voicemails, and text message content when you communicate with us through our phone lines
• Appointment-related communications sent and received via our automated messaging system (Sage AI)

3. How We Use Your Information

We use the information we collect to:

• Book, confirm, and manage your pet's grooming and boarding appointments
• Send appointment reminders, confirmations, and follow-up care notes
• Maintain accurate records of your pet's grooming history, coat condition, and health observations
• Process payments for services rendered
• Respond to your questions, requests, and feedback
• Send you promotional communications about our services, specials, and Den Club membership — only with your consent, and always with an easy way to opt out
• Improve our services, train our team, and develop our Tranquil Tail Grooming® approach
• Comply with applicable legal and regulatory requirements

4. Photos & Media

We love celebrating our clients and their pets — and we take this seriously. Here's our policy:

Photos of pets only

We may take and use photos of your pet for our website, social media accounts (@bark_andpurrgrooming), and marketing materials. We only use photos of pets without identifiable people in frame — or where the pet is clearly the subject — without additional consent beyond general agreement to our services.

Photos that include you

If a photo includes your face or other identifying features, we will always ask for your explicit permission before using it publicly. We will never post a photo that includes a person without their clear consent. If you see a photo of yourself on our website or social media that you did not consent to, please contact us immediately and we will remove it.

Your right to opt out

If you prefer that we not photograph your pet or use any photos of your pet for marketing purposes, simply let us know at any time — at check-in, by phone, by text, or by email — and we will flag your account accordingly.

Removing existing photos

If you would like a photo of your pet removed from our website or social media, contact us at info@barkandpurrgrooming.com and we will remove it promptly.

5. SMS & Text Messaging

We use text messaging to send you appointment reminders, confirmations, and service updates through our Sage AI assistant system.

By providing your mobile number and booking an appointment, you consent to receive transactional SMS messages related to your appointments. For promotional text messages, we will obtain your separate consent.

We do not share your mobile number with third parties for their own marketing purposes.

6. Third-Party Services

We use the following third-party services to operate our business. Each has its own privacy policy governing how they handle data:

MyTime (booking & scheduling)

We use MyTime to manage appointments, client profiles, and payment processing. Your booking information, pet records, and payment data are processed through MyTime's platform. See MyTime's Privacy Policy.

Twilio (phone & SMS)

Our phone system and text messaging (including our Sage AI assistant) run on Twilio's communication platform. Call recordings, transcripts, and SMS messages are processed through Twilio. See Twilio's Privacy Policy.

Tawk.to (website chat)

Our website chat widget is powered by Tawk.to. If you use our live chat, your messages and contact information are processed through Tawk.to's platform. See Tawk.to's Privacy Policy.

Google Analytics & Google Fonts

We use Google Fonts to display our website typography. Standard Google data practices apply. See Google's Privacy Policy.

We do not allow these third-party services to use your personal data for their own marketing purposes. Data is shared only to the extent necessary to provide our services.

7. How We Protect Your Data

We take reasonable technical and organizational measures to protect your information against unauthorized access, disclosure, alteration, or destruction. These measures include:

• Secure, encrypted connections (HTTPS) on our website
• Restricted access to personal information — only team members who need it to do their jobs
• Use of reputable, security-conscious third-party platforms for payment, booking, and communication
• We do not store full payment card numbers — payments are tokenized through our booking platform

No method of transmission over the internet is 100% secure. If you have reason to believe that your interaction with us is no longer secure, please contact us immediately.

8. Your Rights & Choices

You have the following rights with respect to your personal information:

• Access: You may request a copy of the personal information we hold about you and your pet.
• Correction: You may ask us to correct inaccurate or incomplete information.
• Deletion: You may request that we delete your personal information. Note that some information may need to be retained for legal or operational reasons (e.g., payment records).
• Opt out of marketing: You may opt out of marketing emails or texts at any time by replying STOP to any text, clicking unsubscribe in any email, or contacting us directly.
• Photo removal: You may request removal of any photos of you or your pet at any time.

To exercise any of these rights, contact us at info@barkandpurrgrooming.com or call us at 972-727-1688. We will respond within 30 days.

9. Children's Privacy

Our website and services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child under 13, please contact us and we will promptly delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically.

Continued use of our services after any changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have questions, concerns, or requests related to this Privacy Policy or how we handle your personal information, please reach out: