Bark Humanity Before Vanity
If your pup is matted, here's exactly what happens
We will always call you before any extra work or extra fee — never after.
Our promise to you
- If matting means extra time, a shave-down, or a second groomer, we find out during your pup's visit — not before.
- The moment we know, we call you — before doing any of that work, and before charging anything.
- We explain exactly what we found and what it will cost.
- You decide what happens next.
Pick up as-is
No extra work, no fee. Your pup goes home exactly as they came in.
Let us proceed
We do the careful, safe work it takes — and the fee reflects real extra time, not guesswork.
Severe matting can trap moisture right against the skin, and it hurts. Removing it safely takes real time and care — going slowly, checking constantly, sometimes with two of us instead of one for your pup's comfort and safety. That's what the fee reflects: the time and the caution, not the length of the cut.
The best way to avoid this
A regular groom every six weeks is the real difference between routine maintenance and a pup arriving matted down to the skin.
Wagging tails, happy PAWrents. That's the standard.